Refund policy
Currently, Khet Se Ghar Tak ships orders only within Pakistan.
1. Shipping areas
1. Shipping areas
- We ship to most major cities and many towns across Pakistan through trusted courier partners.
- If your area is out of coverage or very remote, we will inform you after order placement and try to suggest an alternative (e.g., nearest courier office).
2. Shipping charges
- Shipping charges are shown at checkout before you confirm your order.
- Sometimes we may offer free shipping above a certain order amount – any such offer will be clearly mentioned on the website or banners.
3. Order processing time
- Orders are usually processed within 1–2 working days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery time
- Standard delivery time for major cities: 2–4 working days after dispatch.
- For other areas / remote locations: 3–7 working days depending on courier service.
- Delivery times are estimates and can be affected by weather, strikes, road conditions, or other factors outside our control.
5. Order tracking
- Once your order is shipped, we will share a tracking number or link via SMS/WhatsApp/email (where available).
- You can track your parcel on the courier’s website or helpline.
6. Wrong address / failed delivery
- Please make sure your address and phone number are correct.
- If the courier cannot deliver due to wrong address, unreachable phone, or repeated failed attempts, the parcel may be returned to us.
- In such cases, we may charge re‑shipping fees if you want the order sent again.
7. Damaged or opened parcel
• If the parcel looks badly damaged or opened at the time of delivery, please:
Take clear photos of the box and product.
Inform the courier on the spot (if possible).
Contact us within 24 hours with pictures and order details.
We will review the case and guide you about replacement or refund as per our Return & Refund Policy.
3) Return & Refund Policy – Khet Se Ghar Tak
Last updated: 10 June 2026
Because we sell
food products (jaggery cubes)
, we have to follow strict hygiene rules.Is liye returns limited hain, lekin genuine issues pe hum customer ko full support dene ki koshish karte hain.
1. Cases where return / refund is allowed
You can request a return or refund in these situations:
• If the parcel looks badly damaged or opened at the time of delivery, please:
Take clear photos of the box and product.
Inform the courier on the spot (if possible).
Contact us within 24 hours with pictures and order details.
We will review the case and guide you about replacement or refund as per our Return & Refund Policy.
3) Return & Refund Policy – Khet Se Ghar Tak
Last updated: 10 June 2026
Because we sell
food products (jaggery cubes)
, we have to follow strict hygiene rules.Is liye returns limited hain, lekin genuine issues pe hum customer ko full support dene ki koshish karte hain.
1. Cases where return / refund is allowed
You can request a return or refund in these situations:
- Wrong product received (different from what you ordered).
- Product jar badly damaged or leaked on arrival.
- Expired product (by mistake) received.
- Clear quality issue (for example: strange smell, fungus, heavy contamination) proved with photos and within a short time after delivery.
2. Time window
- Please contact us within 3 days of receiving your order for any of the above issues.
- After 3 days, we may not be able to offer a refund or replacement, except in special cases.
3. Conditions
For hygiene and safety reasons:
For hygiene and safety reasons:
- Opened or partially used jars generally cannot be returned, unless there is a clear quality or safety issue (with proof).
- Product must be in original jar / packaging where possible when sent back.
We may ask for photos and short explanation to understand the issue before approving a return.
4. Process – how to request a return or refund
1. Contact us on email / WhatsApp with:
Order number
Your name and phone
Clear photos of the product and packaging
Short description of the problem
2. Our team will review and decide whether to:
Send a replacement product, or
Issue a refund, or
Offer store credit / coupon (in some cases).
We will try to respond within 2–3 working days.
5. Refund method
4. Process – how to request a return or refund
1. Contact us on email / WhatsApp with:
Order number
Your name and phone
Clear photos of the product and packaging
Short description of the problem
2. Our team will review and decide whether to:
Send a replacement product, or
Issue a refund, or
Offer store credit / coupon (in some cases).
We will try to respond within 2–3 working days.
5. Refund method
- If a refund is approved, we will send it back via the same payment method where possible (bank transfer, card reversal, wallet, etc.).
- For Cash on Delivery orders, refund may be given through bank transfer or wallet after we confirm your bank details.
- Please allow 5–10 working days for the refund to show, depending on your bank or payment provider.
6. Non‑refundable cases
We normally cannot offer return or refund in these cases:
We normally cannot offer return or refund in these cases:
- Change of mind after the jar is opened and used.
- Product finished or mostly used and then complaint raised.
- Taste not matching personal preference, while product quality is fine.
- Complaint after the return window (3 days from delivery) without a serious quality issue.